I have had Velo U Locks on both of my bikes for six years, and I really enjoy the ease and convenience of attaching (and detaching) the U Locks to the bike frames. But this is the second time I've had to replace a bracket because the plastic cracked over time with use and then split apart altogether.
The Canada Post tracking on the package read, "We didn’t find an item associated with this number." Via Velo has ignored all of my emails since then.
Just a little bit late.
Love the lock, high quality, easy to use. But the fact that ordering 3 replacement keys takes 6-9 weeks to cut and ship from Brooklyn (per the customer service reps response)? Terrible. You can go to the hardware store and get a key made in about 90 seconds, slap that in the mail and even say it takes a week, that’s not bad. 6-9 weeks?! Civil war era service and shipping was faster.
None of the replacement keys they sent me worked in my U lock. I tried to call them but NO PHONE NUMBER FOR THEM. I emailed them but got no response. I used their on line chat function but got no response. They are TERRIBLE. Find Another Merchant.
the replacement keys work, but not without a lot of fiddling
the lock had only been used 2 or 3 dozen times before losing one of the two original keys and the previously unused key that was left works a lot better than the replacements, it turns smoothly with little force required
the replacements have some sharp edges, and could probably use some kind of finishing before shipping as they require more force to insert and turn than the original
I have not received the keys, and I still see the charge on my card. I would like to request a refund since the product never arrived.
Unfortunately it’s been more than 2 weeks, and I have gotten no update about the status of my order.
Takes getting used to (I locked the damn bike to itself, noticed before I left it) Awesome easy to lock to anything, AND my first impression opening the box DAMN this is a lethal weapon. I pity the fool who tries to jack it from me with that in my hand.
It was extremely easy to order the extra set of replacement keys for my lock, but you should order the extra keys before you need them. The lead time for receiving the keys is more than two or three weeks, so don't wait until you've lost your keys to order the extra set.
The item I ordered (bike lock bracket) came quickly; I would definitely come back.
Did not receive. Please verify my order was sent to:
Hugh Broughton
1045 Lawena Place
Hilo Hi, 96720
I ordered it online but never received them. It was surely charged but not delivered. I tried contacting via chat support but nothing.
Still no keys and no verifiable tracking number
I needed a second mounting bracket for my second bike. Via Velo sent me an entire lock assembly with bracket. I received it within a few days. Thanks so much!
Just received the Heavy Duty U-LOCK with cable....impressed by how solid the U-bolt is....i am sure it weighs more than my little dog. The almost 6 foot cable is also impressive and together, my scooter style e-bike isn't going anywhere. My last scooter e-bike was taken in broad daylight with with the alarm activated, while I was at home. I am not taking any chances this time and I feel much better with this u-bolt and cable set. I am even more impressed when I found out about the key guard registry in case I loose my lock key. Thanks!
Bike Lock Set Triple Protection for Electric Bike and Scooter
Go for steel chains to lock your bike around odd shaped objects.
