Via Velo offers a range of high-security locks, including U-locks, chain locks, and folding locks. Our locks are Sold Secure-rated and designed to provide maximum protection for your bike.

Yes! Our locks are made with rust-resistant materials and feature protective coatings to withstand harsh weather conditions.

Our U-locks and chain locks typically come with four or two keys, depending on the model, so you always have spares. Please check the product details for the specific key count of your lock.

Yes, some U-locks include a durable mounting bracket for easy transportation, while others do not have a bracket. Some of our compact U-locks are designed to be easy to carry—they may fit in your pocket, while others can be stored in a backpack or carrier bag for convenience. Please check the product details for specific portability features.

We offer different sizes. A standard U-lock is great for securing the frame and one wheel, while a larger U-lock provides extra space for both wheels or additional accessories. You should check the inner size of the U-lock in our product images to ensure the best fit for your bike.

Yes! Our locks are made with hardened steel and anti-theft technology to resist cutting, leverage attacks, and drilling. However, any lock can be cut—it depends on how long it takes to break it. The security level is measured by the Sold Secure rating system: Diamond, Gold, Silver, and Bronze. Our locks are tested to meet high-security standards to delay theft attempts as long as possible.

👉 To maximize security, we recommend checking our [Via Velo Security Map] to understand how long you can safely leave your bike locked in different locations.

Yes, select Via Velo locks are Sold Secure Gold or Silver rated, meaning they meet high-security standards tested by independent organizations.

Yes! You can register your keys with us, and we’ll help you get a replacement if needed.

If you've registered your keys with us, you shall place an order for replacement keys. If not, you will need to replace the lock with a new one.

Try applying a small amount of graphite lubricant (avoid oil-based lubricants) into the keyhole to improve smoothness. If the issue persists, please contact our support team.

At this time, we do not offer extra keys separately, but we recommend keeping your spares in a safe place.

If your U-lock includes a mounting bracket, it can be installed on your bike frame. Simply follow the included instructions or watch our online tutorial.

We recommend locking your bike to sturdy, immovable objects such as bike racks or metal poles. Avoid thin poles or wooden structures.

Our longer chain locks can secure two bikes if positioned properly. For extra security, consider using multiple locks.